These terms are the agreement between you and Priya Software Solution, who make the FindTagOwner app, the website and the QR tags they work with. By creating an account, buying a tag or using the app, you accept them. If you do not, please stop using the app.
Accepting these terms
Using FindTagOwner means you have read these terms and agreed to them. They apply to the app, to our website, to the tags we sell and to the page somebody lands on when they scan one of those tags.
They sit alongside our Privacy Policy, which explains what we do with the information you give us. Read both.
Who can use the app
You need to be 18 or older to hold an account. If you are younger, a parent or guardian has to hold it for you and takes responsibility for what happens on it.
You must give us information that is true and keep it current. A tag pointing at a number you no longer use helps nobody.
Your account
Accounts are secured by a one-time password sent to your mobile number. Anything done through your account is treated as done by you, so keep that number, and the phone it arrives on, to yourself.
- Do not share your OTP with anybody, including anyone claiming to be us. We will never ask for it.
- Tell us straight away if you think somebody else has got into your account.
- One person, one account. Accounts may not be sold or transferred.
Tags and activation
A tag is yours once you have bought it, but it only works after you have activated it against a vehicle or item.
- Only activate a tag against something you own or are authorised to manage.
- A tag belongs to one vehicle or item at a time.
- Keep the details behind a tag accurate. That is what a scan reaches.
- Deactivate a tag before you sell or hand over what it is stuck to.
Masked contact and acceptable use
A scan puts a stranger through to an owner without either side seeing the other's number. That only works if it is not abused.
- Do not use a scan to threaten, harass, advertise to or defraud an owner.
- Do not attempt to identify, trace or unmask anybody through the service.
- Do not copy, reproduce or counterfeit our QR tags.
- Do not use bots, scrapers or any automated means against the app or our servers.
- Do not rely on the app as an emergency service. In an emergency, call the police, an ambulance or the fire service first.
We may suspend or close an account that breaks these rules, and report serious misuse to the authorities.
Orders, prices and delivery
Prices are shown in Indian rupees and include applicable taxes unless we say otherwise. We may change prices at any time, but never for an order you have already paid for.
Delivery dates are estimates. We ship across India and orders usually arrive within 5 to 7 working days of confirmation, but couriers, weather and public holidays can delay them.
An order is confirmed only once payment has been received. If something you ordered turns out to be unavailable, we will tell you and refund it in full.
Payments
Payments are handled by our payment partner. We never see or store your full card details.
If money leaves your account but no order appears, send us the payment reference. We will trace it with the payment partner and either complete the order or refund you.
Cancellations, returns and refunds
- An order can be cancelled for a full refund any time before it ships.
- Tags that arrive damaged, faulty or incomplete will be replaced. Tell us within 7 days of delivery.
- Because a tag is printed with a code unique to you, we cannot take activated tags back for a change of mind.
- Approved refunds go back to the method you paid with, normally within 7 to 10 working days.
Referrals and coins
Coins earned by referring a friend are credited once your friend's first order is confirmed, and can be redeemed against future orders.
Coins have no cash value, cannot be transferred or withdrawn, and may expire or be withdrawn if we find a referral was faked or an account was created to game the scheme.
Our intellectual property
The app, the website, our tag designs, our name and our logo belong to Priya Software Solution. You may use them as the app intends and no further.
You keep ownership of what you put into the app, such as your vehicle details and the documents you upload, and you give us only the permission we need to run the service for you.
Availability
We work to keep the service running, but we cannot promise it will never be down. Maintenance, outages, and the mobile and telecom networks a masked call depends on are all involved, and some of them are outside our control.
Features may change, and we may withdraw ones that are not working. Where a change is significant, we will tell you.
Limitation of liability
The service is provided as it is. We do not promise that a scan will always reach you, that a call will always connect, or that a lost item will be returned. Those depend on other people and other networks.
To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for any claim is limited to what you paid us in the twelve months before it arose.
Nothing here limits liability that cannot be limited by law.
Suspension and deleting your account
You can delete your account whenever you like, from the app (Profile → Delete account) or at findtagowner.com/delete-account. Active tags have to be deactivated first.
Deleting closes the account straight away: you are signed out of every device and can no longer sign in to it. Your mobile number is released, so you can sign up again with it, but as a new account. The closed account's tags, orders and coins do not carry over. We keep its records as our Privacy Policy describes.
We may suspend or close an account that breaks these terms, is used fraudulently, or puts other users at risk.
Governing law
These terms are governed by the laws of India, and the courts of Udaipur, Rajasthan have exclusive jurisdiction over any dispute arising from them.
Changes to these terms
We update these terms from time to time. The date at the top of this page is when they last changed, and continuing to use the app after a change means you accept the new version.
Contact us
Questions about these terms? Write to us at info@priyasoftwaresolution.com, call 9828117280, or write to Subhash Nagar, Udaipur 313001, Rajasthan, India.