Privacy Policy

Effective Date: 1 September 2026

This Privacy Policy explains how Find Tag Owner (“we”, “us”, “our”, “Find Tag Owner”, “Site”, or “App”) collects, uses, stores, protects, and discloses information when you use our website, mobile application, and related services.

Find Tag Owner is designed to help users connect with the owner of a registered tag or lost item while maintaining the privacy and security of the people involved.

By accessing or using the Find Tag Owner website or mobile application, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

We reserve the right to update, amend, or modify this Privacy Policy from time to time. Any changes will become effective when the updated Privacy Policy is published on our website or within the application. Your continued use of the services after such changes constitutes your acceptance of the revised Privacy Policy.

1. INTRODUCTION

1.1

Your privacy is important to us. We are committed to protecting the personal information you provide while using Find Tag Owner and to handling such information responsibly and transparently.

1.2

Find Tag Owner is a service that allows users to register tags and associate them with personal items. The service may help a person who finds a tagged item communicate with its registered owner without unnecessarily exposing the owner's private information.

Depending on the features you use, we may collect certain information such as your name, mobile number, email address, tag information, item details, and other information that you voluntarily provide through the App or Website.

1.3

We do not sell your personal information to third parties. We may use your information only for legitimate purposes related to providing, maintaining, securing, improving, and supporting our services, or where required or permitted by applicable law.

2. INFORMATION WE COLLECT

When you create an account, register a tag, use our services, or interact with our Website or Mobile Application, we may collect the following categories of information.

2.1 Information You Provide

Depending on the features you use, this may include:

• Full name
• Mobile phone number
• Email address
• Account login information
• Tag identification or registration information
• Details about the item associated with a tag
• Information voluntarily provided while reporting a found or lost item
• Messages or communication submitted through the service
• Photographs or other files that you voluntarily upload
• Any other information you choose to provide

You should avoid providing unnecessary sensitive personal information unless it is specifically required for a particular feature.

2.2 Device and Technical Information

When you access our Website or use our Mobile Application, certain technical information may be collected automatically, including:

• IP address
• Device type and model
• Operating system
• Browser type
• Application version
• Device identifiers, where permitted
• Network information
• Date and time of access
• Error logs and diagnostic information

This information is primarily used to maintain the security, functionality, and reliability of our services.

2.3 Usage Information

We may collect information about how you use our Website and Mobile Application, including:

• Features accessed
• Pages or screens viewed
• Actions performed within the App
• Date and time of activity
• Tag-related interactions
• General usage patterns
• Technical errors or crashes

This information helps us understand how the service is being used and improve its functionality.

2.4 Location Information

Certain features may require location information.

If you enable location permissions on your device, we may collect location information to provide specific features or services that require it.

You can control location permissions through your device settings. If you disable location access, some features that depend on location information may not function correctly.

We do not collect precise location information unless it is necessary for a feature and you have provided the required device permission.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• To create and manage your account
• To register and manage tags
• To provide tag-related services
• To facilitate communication between a finder and the registered owner of a tagged item
• To protect the privacy of users while enabling necessary communication
• To verify accounts and prevent misuse
• To provide customer support
• To maintain and improve our Website and Mobile Application
• To detect, investigate, and prevent fraud, abuse, unauthorized access, or other security incidents
• To diagnose technical problems and improve application performance
• To communicate with you regarding your account, tags, transactions, service updates, or support requests
• To comply with applicable laws, regulations, legal processes, or government requests
• To enforce our terms, policies, and agreements
• For other legitimate purposes that are reasonably necessary to operate our services

4. COMMUNICATION BETWEEN USERS

One of the primary purposes of Find Tag Owner is to help a person who finds a tagged item contact its registered owner.

To protect user privacy, we may provide communication mechanisms that allow users to contact each other without directly revealing unnecessary personal information.

Depending on the feature used, communication may be facilitated through masked contact details, in-app communication, notifications, or other privacy-protective mechanisms.

Users are responsible for the information they choose to disclose during any communication.

We strongly recommend that users do not share sensitive information such as passwords, financial information, government identification numbers, authentication codes, or other confidential information through the service.

5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information.

We may share information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as:

• Cloud hosting providers
• Database and infrastructure providers
• Communication and notification providers
• Analytics and monitoring providers
• Customer support services
• Payment service providers, where applicable
• Security and fraud-prevention providers

These providers may access information only as reasonably necessary to perform services on our behalf.

5.2 Legal Requirements

We may disclose information when required to do so by applicable law, court order, legal process, governmental authority, or regulatory requirement.

5.3 Protection of Rights and Safety

We may disclose information when reasonably necessary to protect the rights, property, safety, or security of Find Tag Owner, our users, or others, or to investigate fraud, abuse, security incidents, or violations of our policies.

5.4 Business Transfers

If Find Tag Owner is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

6. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe that your account has been accessed or used without authorization.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with our data retention practices and applicable law.

Some information may need to be retained for a longer period where required by law or for legitimate security, fraud-prevention, accounting, or dispute-resolution purposes.

8. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restrictions on certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used
• Close or delete your account, subject to applicable legal and operational requirements

You may manage certain information directly through your account or application settings.

For requests that cannot be completed through the App or Website, you may contact us using the contact details provided below.

We may take reasonable steps to verify your identity before processing certain requests in order to protect your account and personal information.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies to:

• Maintain session information
• Remember preferences
• Improve website functionality
• Understand website usage
• Detect security issues
• Improve the user experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

The Mobile Application may use similar technologies or device-level identifiers for functionality, analytics, security, and performance purposes.

10. CHILDREN'S PRIVACY

Find Tag Owner is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us. If we become aware that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to delete it, subject to applicable law.

11. THIRD-PARTY SERVICES

Our Website or Mobile Application may use or integrate with third-party services, platforms, APIs, payment providers, communication providers, analytics tools, or other technologies.

These third parties may have their own privacy policies and terms governing their handling of information.

We encourage you to review the privacy policies of third-party services before using features that depend on them.

12. LIMITATION OF LIABILITY

While we take reasonable measures to protect your information, Find Tag Owner cannot guarantee that information transmitted over the internet or stored electronically will always remain completely secure.

To the extent permitted by applicable law, we will not be responsible for unauthorized access, disclosure, alteration, loss, or destruction of information resulting from circumstances beyond our reasonable control, including unauthorized acts of third parties, technical failures, network failures, or other events that cannot reasonably be prevented.

Nothing in this Privacy Policy is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.

13. USER RESPONSIBILITIES

You are responsible for ensuring that the information you provide to Find Tag Owner is accurate, current, and lawful.

You should not:

• Provide false or misleading information
• Use another person's account without authorization
• Use the service to harass, threaten, or impersonate another person
• Attempt to obtain personal information that you are not authorized to access
• Use the service for unlawful purposes
• Upload content that violates applicable laws or the rights of others

We reserve the right to restrict, suspend, or terminate accounts that violate our policies or applicable laws.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make material changes, we may provide notice through the Website, Mobile Application, email, or other appropriate means.

The updated Privacy Policy will become effective when published unless otherwise stated.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

15. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the support/contact details provided on the Find Tag Owner Website or Mobile Application.

Find Tag Owner

Website: www.findtagowner.com

For privacy-related requests, please use the official support/contact channel available within the Website or Mobile Application.

16. ACCEPTANCE

By using the Find Tag Owner Website or Mobile Application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of information as described above, subject to applicable law.