Priya Software Solution runs FindTagOwner. This policy explains what we collect when you use the app and the website, why, who we share it with and what you can do about it. The short version: your phone number is what this product exists to protect, and we never show it to the people who scan your tags.
What we collect
Only what the service needs to work:
- Account details: your name, mobile number and email address.
- Vehicle and tag details: registration number, make and model, and which tag is linked to what.
- Documents you choose to upload, such as your RC and insurance papers.
- Emergency contacts you choose to add.
- Order and payment records: what you bought and when. Card numbers stay with our payment partner; we never receive them.
- Device and usage data: device model, app version and crash logs, which is how we find bugs.
- Location, only if you allow it, and only for the features that ask for it.
How we use it
- To connect a scan to you without revealing either number.
- To alert you when one of your tags is scanned.
- To take, fulfil and deliver your orders.
- To support you when you contact us.
- To keep the service secure and to detect fraud and abuse.
- To fix crashes and improve how the app works.
- To send you service messages. Marketing only goes out where you have agreed to it, and you can stop it whenever you like.
We do not sell your personal information, and we do not hand it to advertisers.
What somebody scanning your tag sees
Somebody who scans your tag sees the vehicle or item the tag is registered against, and a way to contact its owner. That is all.
- They do not see your phone number, and they cannot save or redial it.
- They do not see your name, email address or home address.
- They do not see your documents or your emergency contacts.
- You do not see their number either: masking works in both directions.
Who we share it with
We share only what a job requires, and only with:
- Service providers who run parts of the service for us: hosting, SMS and OTP delivery, the telephony partner that masks calls, the payment gateway, and couriers who need an address to deliver to.
- Authorities, where the law requires it or where it is needed to investigate fraud or a threat to somebody's safety.
- A buyer or successor, if the business is ever sold or merged. This policy then travels with your data.
Everyone we work with may use your information only for the job we gave them.
Documents you upload
The RC, insurance and other papers you add are stored for your own access. They are never shown to anybody who scans your tag, and they are never shared with other users.
You can delete a document from the app at any time. If you want your documents gone, delete them before you delete your account. Documents still on a closed account are kept with its records (see below).
Permissions we ask for
- Camera: to scan QR codes and to photograph a document you are uploading.
- Photos and files: to attach a document you already have on your phone.
- Location: only where a feature needs it, and only with your consent.
- Notifications: to tell you when a tag has been scanned or an order has moved.
You can refuse or withdraw any of these in your phone's settings. The features that depend on them stop working; the rest of the app carries on.
Deleting your account
You can delete your account at any time, from the app (Profile → Delete account) or on the website at findtagowner.com/delete-account.
Deleting closes the account straight away. You are signed out of every device, nobody can sign in to it again, and your mobile number is released, so you can sign up again with the same number as a new account.
How long we keep it
We keep your information while your account is open.
When you delete your account, we keep the closed account's records on file: its orders, invoices and payments, tags, and the details and documents on them. Tax and accounting law requires us to keep order records, and we also need them to answer disputes, refunds and warranty claims, and to prevent fraud. A closed account's records are seen only by our staff, and they are never used for marketing.
How we protect it
- Traffic between the app, the website and our servers is encrypted in transit.
- Mobile numbers are stored encrypted, and our staff see them masked.
- Sign-in is by one-time password, so there is no password of yours to be leaked.
- Access to production data is limited to staff who need it to do their job.
- Payment details never touch our servers. They go straight to the payment gateway.
No system is perfectly secure. If a breach ever affects your information, we will tell you and the relevant authorities as the law requires.
Your rights and choices
- See and correct what we hold. Most of it is editable in the app.
- Delete your account, from the app or at findtagowner.com/delete-account.
- Withdraw a permission you gave earlier, from your phone's settings.
- Opt out of marketing messages without affecting service messages.
- Ask us for a copy of your information, or complain about how we have handled it.
Write to info@priyasoftwaresolution.com and we will reply within 30 days.
Children
The app is not intended for anybody under 18, and we do not knowingly collect information from children. If you believe a child has given us their details, contact us and we will remove them.
Changes to this policy
We update this policy as the app changes. The date at the top of this page is when it last changed, and we will tell you in the app when a change is significant.
Contact and grievances
For any question about your privacy, or to raise a grievance under the Information Technology Act, 2000 and the rules made under it, write to our Grievance Officer at info@priyasoftwaresolution.com, call 9828117280, or write to Subhash Nagar, Udaipur 313001, Rajasthan, India.
We acknowledge every grievance within 24 hours and aim to resolve it within 15 days.